At PinkPortal OBM, we are dedicated to helping businesses thrive by focusing on creating efficient systems and processes to streamline operations. Our team is comprised of talented individuals who bring a diverse range of skills and experiences to the table.
With our combined expertise in project management, online business management, and customer service, we specialize in creating efficient systems and processes tailored to your business needs. From streamlining operations to maximizing productivity, we ensure smooth workflows that drive success. Our dedication to providing exceptional service is at the core of our approach. With a focus on clear communication, attention to detail, and rapid learning, we deliver top-notch client service that exceeds expectations.
As a family working together, we bring a unique dynamic to our team. Our collaborative spirit, shared values, and genuine enjoyment in our work create a positive and supportive environment for both our team members and clients alike.
Let us be your partners in success
Meet Our team
As an experienced Online Business Manager, I specialize in creating systems and processes that streamline business operations for maximum efficiency. With a solid background in the BPO/Customer Service industry and over 5 years of experience as a Virtual Assistant, I have honed my skills in course creation, executive assistance, and client service excellence.
My main role involves effective time management, resourcefulness, and rapid learning to ensure smooth workflows. I excel in attention to detail, clear communication, and tech-savviness, all while adding a touch of creativity to my projects.
My passion lies in collaborating with women who are dedicated to making a meaningful impact and empowering others.
Johely Castro
Onlines Business Manager
Frank is our dedicated Project Manager with over 7 years of experience in Customer Service. He has excelled in roles with the Walmart email team and Mobilicity at SITEL, a top BPO call center in Nicaragua. His expertise spans Customer Service, Technical Support, Leadership, Sales, and Payment Processing.
He has also worked as a Technical Support Specialist for Microsoft Surface devices, specializing in B2B support. Additionally, he has significant experience managing teams, ensuring efficient workflow and high team performance. His dedication to delivering top-notch service and staying current with industry trends makes him a valuable asset to our team.
Frank Brenes
Project Manager
Carles is our charming and thoughtful Junior Creative Consultant. He brings a unique blend of curiosity and creativity to the team. A true introvert, he prefers quiet moments where he can delve into his favorite subjects and hobbies. His love for Gorillaz music often sets the perfect background for his imaginative explorations and creative endeavors.
When he's not exploring new worlds or swimming, Carles loves spending time with Gina and Monchi, playing and creating fun memories together. His kindness and lovely nature make him a joy to be around, and his creative insights add a fresh perspective to our team.
Carles Castro
Creative Consultant
Gina is our wise and experienced Director of Damage Control. With her calm demeanor and keen instincts, she ensures that everything in the office runs smoothly. Gina's primary role is to maintain harmony and prevent any mishaps from escalating. Her favorite activities include supervising from her cozy spot in the office, giving reassuring looks, and occasionally offering a gentle nudge to keep everyone on track. Gina's dedication to keeping the workplace peaceful and orderly makes her an invaluable member of our team.
Gina- The BEagle
Director of Damage Control
Monchi is the spirited and lively Head of Fun Operations. Always full of energy and ready to play, Monchi's enthusiasm is infectious. She specializes in bringing joy and excitement to the office, making sure everyone has a smile on their face. Monchi loves to lead impromptu play sessions, embark on mini-adventures around the office, and keep the team entertained with her playful antics. Her boundless energy and zest for life make her the perfect ambassador of fun and positivity.
Monchi - The Beagle
Head of Fun Operations
Monchi is the spirited and lively Head of Fun Operations. Always full of energy and ready to play, Monchi's enthusiasm is infectious. She specializes in bringing joy and excitement to the office, making sure everyone has a smile on their face. Monchi loves to lead impromptu play sessions, embark on mini-adventures around the office, and keep the team entertained with her playful antics. Her boundless energy and zest for life make her the perfect ambassador of fun and positivity.
Monchi - The Beagle
Head of Fun Operations
Karina is an experienced Executive Administrative Assistant with a proven track record of supporting senior leadership in achieving organizational goals. With a strong foundation in administrative management, Karina is adept at streamlining operations, managing executive calendars, and coordinating complex projects with precision. Her background in customer service and her exceptional organizational skills ensure that every task is handled with the utmost professionalism and efficiency.
Her proactive mindset and attention to detail make her a trusted partner in the executive suite, where she consistently enhances the productivity and effectiveness of the teams she supports.
